If the cleaning goes past the hour or half hour it is rounded to the next 15-minute mark. If it is past the 15-minute mark we round to the half hour or hour mark.
New Clients and Move outs
We will need a credit card to hold your cleaning and a deposit due to all the people running and not paying for their cleanings. The deposit will range from $150 for the smallest place to 100% of what we estimate the job will cost. You can then leave on the credit card or pay any balance by a different means if you like.
Initial Deep and Regular or One Time Cleanings
We will come to your home and perform an initial deep cleaning to set it up for the follow on up keep cleaning (typical is every two weeks but we do weekly as well as every three or four weeks). We have also move in and move out and any type of one time or infrequent cleanings as well.
The initial deep cleaning and follow on cleanings are based on a rate that includes two cleaners to come out and it may take a couple to a few hours or more to do it depending on the cleanliness level (just so you know – we have had very few clients tell us their home was dirty so the teams won’t know the extent of cleanliness until they get there and start working); construction dust is very troublesome for example, stuff in your place to move, size of the place, etc. Basically anything that extends the time. Typical first jobs are two to four hours but some have stretched to eight hours. We use three cleaners to speed the process as the teams have set areas they work in and can go off and work those independently.
We would then have a feel for what the time involved will be to maintain it – every two weeks is typical. We could then quote you a pseudo flat rate based on that time and frequency if you like after we do a couple of normal cleanings – hard to tell from that first cleaning as it will be longer in most cases. We can look at what the average time to clean is and give you a fixed rate for our three standard cleaners and then monitor that to make sure it was a fair rate for both of us.
Your ongoing cleaning will become more up keep after the first deep cleaning. Of course, it is all frequency of cleaning and time based. If you are weekly it is much less time needed to up keep than if you are monthly as monthly is almost like an initial deep cleaning each time so there is not a lot of difference in time as well as cost for monthly cleanings. Going every three weeks may be effective for those on a tighter budget as it will cost more than two weeks but less monthly for you.
If you want you can just schedule your first cleaning with our office team. You can also just use our website to schedule as well.
You can also, by email, give us specific instructions every time so we can rotate tasks and we will brief the cleaning team (on focus areas, oven, or refrigerator, and can add any carpet cleaning if needed – additional charges for those items. Will you be there or how can we access (obtain a key, etc). What is your complete address including any apartment or condo numbers and phone number if you want to proceed? We will know more after that first cleaning to estimate the time for weekly and biweekly cleaning and the usual cost.
We will work with you to set a date and whether it will be in the morning or afternoon of that day. We can usually set you up within the week. Most clients leave us a key or have someone there for us to gain access so it makes the following paragraphs moot.
For those that will not be home and cannot provide a key or access, we cannot give you the exact two hour Estimated Time of Arrival (ETA) window until at least very late the night before or more often, the morning of the cleaning, as we have to build the entire schedule for that day and wait for client cancellations and last-minute changes that come in until midnight usually.
We have instituted a new policy for these late changes to try and reduce/mitigate these changes.
We can note that you will want a 2-hour ETA as soon as we can get you one though. In this business and with traffic, there is no way we can tell you an exact time of arrival but we do better than most businesses with minimizing the time window to just two hours.
Please note that there is a 50-dollar cancellation fee if you cancel within 12 hours of your scheduled cleaning window (this includes your two hour window estimated time of arrival window). This helps partially cover the disruption to the teams schedules as all routes and times are carefully planned out to minimize impacts and mitigate costs for all our clients.
There aren’t any 9 am slots available – for example, as all cleaning teams start at 8-8:30 am and usually take 2 1/2 to 3 hours so 11-1 PM would be the next available time slot and so on (1-3 PM, 2-5 PM if the day goes as planned – could be a little later). PLEASE NOTE THAT THERE IS A 2 HOUR WINDOW OF ARRIVAL BUT WE WILL TRY AND HIT THE FRONT OF THE WINDOWS LISTED ABOVE AS BEST AS WE CAN. FOR EXAMPLE, IF YOU CHOOSE 1 PM THEN THERE IS A WINDOW FROM PROBABLY 12:30-2:30 or 1-3 PM FOR ARRIVAL AND SO ON. The last arrival window is hardest to manage and that’s why it’s a 3 hour window of arrival instead of 2 hours – from 2-5 PM arrival.
Please don’t request a time slot if you aren’t going to be there as it just makes it that more difficult to service all the clients.
Credit Cards are generally needed to “hold” a cleaning and a deposit is taken to ensure payment. We don’t use it unless you want us to or if you decide to not pay us promptly as required.
Payment is due at the time of service. It can be cash, credit card, check, or it can be through your banks bill payer service (no account number needed) for recurrent customers. Just set it up for:
The Green Mop – 2918 18TH ST S – Arlington VA 22204
Or just mail us your check. If you are not leaving a check or won’t be there at the completion of the initial cleaning: There’s a $200 minimum deposit (depending on job size) required for any one that isn’t available to pay for the service in full at the time the job is performed. We will immediately credit, return, or bill any delta payments needed. We are sorry but we have had too many people skipping out on the bill lately so we need to ensure payment now. Payment for the service is due immediately after the service is rendered. If you are planning to pay not using your personal check with the correct address, please put the invoice number or the name and address of the account holder with us in the memo line on the check. Time/Billing Matters – For those who, after the bill is sent, are going to question the time of the cleaning, you need to do the following ahead of the cleaning. Sync your watch with the cleaning team leader as to the start and the finish time. Your watch and theirs may not be showing the same time – pretty sure it isn’t. We can not base your bill days after the fact on what you thought the time was, or what your significant other thought it was or what the nanny thought it was based on what you or they remember the beginning and end times to be. If you want to track this closely we need to sync your watch up with the teams watch at the current time and day so there aren’t any issues afterward about payment amount. The teams start the clock and end the clock on every home so they are very experienced at this.
As a new client we ask that you concur with the following:
1) For Renters. On move outs we can not be held responsible for your deposit and what is withheld/kept by the renting company. That is between you and your rental company. We see that there are some nefarious companies out there that are keeping the money and claiming inadequate cleaning while not allowing a re-clean to be performed (they use their own people and then keep a significant portion of the deposit and “claim” that don’t have time for someone else to reclean).
2) Things of value. If you have antiques or any type of expensive items such as special flooring that can’t get water on it, antiques, oriental rugs, knic knacks, etc. you need to provide your own insurance for these items and are responsible for letting us know they are there in the home. We have insurance for the normal type household items but we will not cover anything that happens (damaged, lost) to antiques, oriental carpets/rugs, special artwork, foreign knic knacks etc. The dollar value we are talking about is $350 and higher for any objects that are not normal household objects. Special flooring is an exception to that as we need to know about it and will not be responsible for extremely sensitive flooring that can’t get wet or that is too soft.
Also, if there are any special household items that require special care you need to disclose that to us as well. We can’t be held responsible for any special wood or stone or any other material that requires special care without disclosure. Household items are considered things like furniture and home surfaces (walls, counter tops, etc).
We aren’t an insurance company
All homeowners should have homeowners insurance and all renters should have renters insurance. Insurance is what you need to protect your home and assets against damage, loss, or possible theft. We aren’t an insurance company. A very few people try and file claims with us from leaky roofs, to clogged drains, to under sized electrical systems in old homes that the circuit breakers pop off – pretty much anything that breaks in the home they state that we were there at some point so we must be responsible for the item failing. Mechanical items tend to break randomly and can break at any time.
Also, there isn’t anything the teams do differently than you to turn water on and off, flip light switches on and off, plug vacuums in the electrical socket, etc., so it’s not like the workers would or could do something that would make it become damaged beyond what is normal usage. Usually when something breaks, it is either flawed or old and it finally failed and maybe it wasn’t even working before the team tried it.
We are a very honest company so if the team did something to damage something beyond trying to use it just as any normal person would – we would happily credit you. It has to be beyond “normal reasonable use” as all things fail over time and there is normal wear and tear and we can’t be responsible to not apply normal wear and tear no more than any other physical being.
Our teams report all accidents immediately as we have never made a team pay for anything damaged.
Cancellation and Key Fees
We try to avoid implementing additional fees but due to all the last minute cancellations and keys not being left for our cleaners (for those who do not want to give us a key), we have to implement additional fees to compensate for the losses.
For last minute cancellations (less than 18 hours) or forgetting to leave a key at the house when the crew arrives, we still have to pay the employees for the drive to the house and back, and we have to pay for their gas to get there and back. So, when you cancel an already scheduled cleaning, we have to pay these costs to them regardless. So, please try and cancel 18 hours ahead of time. If the cancellation is less than 18 hours we will need to charge you a $50 fee for cancelling to help recover costs lost.